Banks are Blocking Agents – Why?

On JPMorgan’s third quarter earnings call this week, Jamie Dimon said the bank will block outside AI agents from logging in to customer accounts (Fortune, Oct 15, 2026):

“We’re not going to allow just any outside agent to come inside the company, because that’s just too risky for clients and for JPMorgan. You don’t want rogue agents.” Jamie Dimon, JPMorgan Q3 2026 earnings call

Citi and Bank of America have since put similar restrictions in place (Yahoo Finance). My friend Simon Taylor covers the story from the innovation and enablement side in Fintech Brainfood, and he makes good points. I write this one from the bank side. Jamie Dimon is spot on here. In a big way.

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Meta’s Muse: The Agent Becomes the Control Point

Three weeks ago I argued that Meta would stay upstream as a preference and affinity layer and leave checkout to retailers. Half of that held. Meta is not taking checkout from retailers. But Muse is more than a preference layer. It is an attempt to build a new orchestration point, one that sits between the consumer, the merchant, the wallet, and the payment network.

The shift I am watching is from wallet-centric commerce, where the merchant owns the interaction and presents payment choices, to agent-centric commerce, where the agent orchestrates merchant, wallet, credential, and transaction. If that shift happens at scale, Visa, Mastercard, Stripe, PayPal, banks, and wallets become services the agent can use. Meta owns the consumer relationship and the purchase intent, which is worth more.

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