Tag Archives: MRC

Agentic Commerce – Killing Small Retailers?

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I’ve been in the eCommerce game for a while, last month I outlined why I thought edge use cases where the biggest opportunity for Agentic Commerce. The idea was simple. While the big retailers focus on building great CX with their own data, the real, unsolved problems in commerce exist in the long tail ( the small retailers without massive marketing departments). Think about finding an in-stock item for pickup today, or a slightly used version right in your community. That’s where I saw the gold.

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MRC Learnings – September 2023

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Merchant Learnings

This week I was invited to speak at the Merchant Risk Council’s (MRC) – Santa Clara event. As a former banker, I never gave much throught to retailers. Fraud was something I worked to manage with Account Opening/KYC as a core focus because of the potential for regulatory hot water and NCLs as #2 because it drove reserves, profitability and investor scrutiny. Card transaction fraud was something we worked to keep under a threshold. 

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MRC Recap – Looking up – A Retailers Perspective On Payments

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I’m glad I made the decision to attend my very first Merchant Risk Council event this week. For those that don’t know, MRC Vegas is the second largest payment event in the US (after M2020) but with a VERY different focus. MRC is attended by the “hands on” payment leaders from all the top merchants and the vendors that serve them: Stripe, Adyen, PayPal, V, MA, risk, fraud,  …. Etc. Whereas M2020 is attended by FinTech, Crypto, Venture, Institutional investor, and strategy audiences, MRC is much more focused on making payments work. 

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