Future of Retail Banking – Part 5

Posted on April 19, 2023 by InsidePmts

This is the last of my 5 part blog series that started over 6 months ago. As a pragmatist, my views will likely be unpopular (and perhaps incorrect), but they are informed. Most of this blog will be obvious to US Retail Bankers and payment teams; the more interesting parts may be around Fintech and Asia. The exec summary captures the entire blog, it’s a new format.. I’m going to break down the detail of these points in separate posts. Today is Part A

For quick reference, I’ve listed the links to the previous blogs.

Part 1 – US Payments Environment – Drivers of Change

Part 2 – Power of Bank Networks

Part 3 – Last Mile: Internet 2.5 – Embedding Financial Services

Part 4 – Network Innovation – The Efficacy of V/MA

Part 5 – Future of Retail/Commercial Banking … What Will Define Bank Success?

The reason for this blog is to interact and challenge… please feel free to do so.

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MRC Recap – Looking up – A Retailers Perspective On Payments

Posted on March 12, 2023 by InsidePmts

I’m glad I made the decision to attend my very first Merchant Risk Council event this week. For those that don’t know, MRC Vegas is the second largest payment event in the US (after M2020) but with a VERY different focus. MRC is attended by the “hands on” payment leaders from all the top merchants and the vendors that serve them: Stripe, Adyen, PayPal, V, MA, risk, fraud, …. Etc. Whereas M2020 is attended by FinTech, Crypto, Venture, Institutional investor, and strategy audiences, MRC is much more focused on making payments work.

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Random Thoughts – Modularity and Trust

Posted on November 12, 2022 by InsidePmts

Trust in a transaction. In another one of my favorite books (Design Rules: modularity) there exists the concept of trust between physical components of an integrated system. This book stands in contrast to Nobel Economists’ work in defining the “Firm” and organizational boundaries in Transaction Cost Economics (TCE). But the technical theory of modularity is amazingly consistent with the concepts of “boundaries” in TCE. In modularity, there are 4 core rules for separating technical components:

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Role of Identity and Trust in eCom

Posted on April 9, 2022 by InsidePmts

Please excuse typos.. Editing not complete. I had a great compliment this week: “Tom you write so dense.. why are you so different”? I’m not an analyst or a blogger, but a guy that has run operational businesses and led venture investments. The only great thing I’ve ever done in life is to meet great people with passion and ability to execute on a vision. This blog is how I chat with all my colleagues. Glad others find it useful..

This is a rather long blog.. if you don’t have time read the wrap up at the end which is a summary of key points.

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Continuing on from yesterday’s blog on Authentify – Bank ID Service, I thought I would outline the role of identity in eCommerce and the problems to be solved. Although most of you know me as a payments guy, I also have deep roots in data working directly with retailers, AdTech, Google/FB and media (in addition to issuers/acquirers/networks). In looking through eCommerce articles I couldn’t find one relating to identity (from a big picture perspective).. So I thought I would write one.

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