Wednesday, American Express published its Intent Intelligence framework, a new core service of the Agentic Commerce Experiences (ACE) Developer Kit. I covered the ACE launch in April in American Express Breaks the Agentic Commerce Deadlock: Why Today Matters. In April, Amex said it would stand behind agent errors. This week it published how it will know what the agent was supposed to do.
I have written five posts on the problem of intent in machine to machine (M2M) transactions:
- Agentic Intent and the New Data Games,
- Carts and Mandates: Decoupling Discovery,
- Authentication, and Liability,
- Agentic Data Battle: Intent,
- Agentic Apocalypse: How to Stop It and
- EMVCo Enters the Intent Wars.
One principle runs through all of them: intent data must flow to the party taking the risk. Amex has now published a framework built around the issuer, the party that authorizes the payment, answers the phone and absorbs the dispute (and COULD take on liability).
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