Free Article
Agentic commerce is evolving at a remarkable pace. Blink, and you’re behind. Having just wrapped up a survey of top merchants, I wanted to share some observations—and offer a few predictions worth tracking as we look ahead to the next two years.
Continue readingWhy merchants prefer cards they control. Implications for Agentic, Pay By Bank and beyond…
Short Blog. My last blogs on the topic were Acceptance Hurdles (2022) and the more technical list of 14 core processing activities in Acceptance Part 1 (2016).
Short Blog.
New technology rarely disrupts industries overnight. Instead, it is first used by existing players in established markets to gain a competitive edge. On-chain finance is no different. While decentralized finance (DeFi) and public blockchains promise a future of open financial networks, the immediate growth will come from closed, permissioned ledgers operated by financial institutions.
Continue readingOptions for Cards in Agentic Commerce (Sorry for typos.. )
My friend Simon Taylor wrote an excellent post on the 4 Models of Agentic Payments last week. Discussion in the industry is great, and while I respect Simon’s views, we are not entirely aligned. My focus today is on the card options.
As I discussed in Agentic Wallets and Federated Data, the models of agentic commerce are in a very high state of flux. While early leaders like OpenAI’s Operator and Perplexity demonstrate the power of what is possible, Google, Amazon and others are in a much better position to use their deep consumer insights and direct connections (from phone and search to Alexa). The initial retailer reaction to Agentic is not positive, with one saying, “We are not looking to enable another Google to disintermediate us in product search; we have our own plans to use AI to improve consumer experience”. What is certain? AI will profoundly impact how goods are sold and how consumers interact with retailers and specialists (see Hype and Reality of Agentic Commerce).
Continue readingHaving just completed a merchant survey, Retail CMOs were quite clear with their top 3 companies they would spend time with to improve eCommerce (payment focus):
Continue readingShort Blog
© Starpoint LLP, 2025. No part of this site, blog.starpointllp.com, may be reproduced or retransmitted in whole or in part in any manner without the permission of the copyright owner.
Adyen was the largest network “tokenizer” and realized the benefits through enhanced authorization rates and reduced fraud. As I explained in Tokens and Binding 101, this history of tokens in payments is long, with each stakeholder maintaining an ability to tokenize. While all token strategies protect data, network tokens differ in RULES, binding (to a customer and device) and acceptance. For example, Visa’s Cloud Token Framework (CTF) and Mastercard’s Digital Enablement Services (MDES) address 6 key areas:
Short Blog
Visa held their Investor Day last week on Feb 20, and I encourage everyone to read through the presentations. Most of you know my strong network bias, V/MA are my top personal holdings. I’m not a financial analyst; my investment hypothesis rests on the strategic need for card networks and their sustainable advantage in meeting those needs.
Let me provide my top 7 reasons why I am so firmly behind the networks, with references to investor day content and my previous blogs.
Continue readingAn update to my Data Games – 2021
© Starpoint LLP, 2025. No part of this site, blog.starpointllp.com, may be reproduced or retransmitted in whole or in part in any manner without the permission of the copyright owner.
Electronic receipts (eReceipts) COULD transform the retail landscape by offering numerous benefits to consumers and businesses. With the potential to enhance digital wallets, improve customer experiences, empower AI agents, and increase advertising effectiveness. However, the widespread adoption and sharing SKU-level data face several challenges, most of which are NOT technical. Today, I’m providing an overview of key business and economic challenges of unlocking SKU data.
Keeping up with the latest in agentic commerce, artificial intelligence (AI), payments, and data privacy is an ongoing challenge. Data and LLM are the key ingredients fueling the rapid advancements in AI and machine learning innovations. As a privacy advocate, I remain deeply concerned about the centralization of data. Once AI models are built to understand “you,” they no longer need continuous access to your data—just ongoing observation (see blogs on Data Centralization and Payments and the Observer Effect).
Do I think wallets will become “Agents”? No, but they will be the most important interface to all Agents, as they broker identity, authentication, authorization, permissions and highly secure data in the handset. My view is that Wallets enable many agents. This view of the the world is called the Agentic Mesh where specialized agents work together to achieve a result.